Payment by credit/debit card

  1. To book the necessary tour, click on the “Book now” button.
  2. In the ” Booking Submission” window, fill in the fields with all the necessary information: enter first name, last name, phone number, email, age of participants and your address, as well as special requirements if any.
  3. Choose a payment method. Make sure that your bank card is suitable for payment (the system supports payment by Visa and Master Card). Select the option “Payment by card”.
  4. After clicking the “Pay” button, a transition to the CJSC “Alfa-Bank” payment system will occur. Enter your bank card information on a special secure gateway of the payment system JSC “Alfa-Bank”. After entering all the required data, check the correctness of the entered information and complete the payment by pressing the “PAY” payment button. You have 20 minutes to make a decision on payment of the order and enter your bank card details. If you exceed the set time, your order is canceled. After clicking on the “PAY” payment button, your card passes authorization in the bank’s system, and the payment is approved by the bank.
  5. Upon completion of payment, a dialog window appears with the following content – Your order is confirmed.
  6. Upon completion of payment, a notification of payment will be sent to the email address you specified (about crediting money to the account of the payee). In the case of a successful payment, the order is considered completed. In the event of a refusal and depending on the reason for the refusal of authorization, you can:
  • make another attempt to pay for the order, but not earlier than in 20 minutes;
  • apply for clarification to the bank that issued your card.

Bank Card Payment Security Information

We accept cards of international payment systems VISA, MasterCard.

The security of making a payment is ensured by modern methods of verification, encryption and data transfer through closed communication channels. Card data is entered on the bank’s secure authorization page. To pay, you must enter the card details: number, name of holder, expiration date and
three-digit security code. The three-digit security code (CVV2 for VISA, CVC2 for MasterCard) is the three digits on the back of the card. If the card supports 3DSecure technology, you will be redirected to the security code page of the bank that issued the card.

The personal information you provide (for example: name, address, phone, e-mail, bank card number, etc.) is confidential and not subject to disclosure. These cards are transmitted only in encrypted form and are not stored on this Internet resource.

Payment on site

OUTDOORTOURS has a number of partners who provide services without prepayment. Such partners, along with or instead of the opportunity to Book now, have the opportunity of Inquiry. This means that after booking an object or service and selecting this payment method, you will receive a Booking Sheet in the mail, according to which you will pay on site.

How to cancel a booking

When booking services on the website outdoortours.net (outdoortours.by), pay attention to the cancellation policy. From a certain point, penalty is charged by some partners for abolition of a reservation.

  1. In case the order is not paid, you can cancel it yourself in your account. To cancel a reservation, go to the “Order History” section and use the “Cancel Booking” button.
  2. If the order is paid, you must send a letter about the cancellation of the Order to the email address support@outdoortours.net

An order is considered canceled after the Contractor assigns it the status “Canceled” in the Personal Account and sends the corresponding service letter to the Customer.

Refund when paying by bank card

When paying with a bank payment card, cash refunds are not allowed. Settlements with the consumer upon the return of the sum of money paid for the goods, upon termination of the contract on the performance of work (provision of the service) are carried out in the same form in which the payment for the goods, work (service) was made, unless otherwise provided by agreement of the parties.
The return procedure is governed by the rules of international payment systems.
The procedure for the return of goods is regulated by the Law of the Republic of Belarus of January 9, 2002 N 90-Z “On the Protection of Consumer Rights”.
– The consumer has the right to refuse the goods within 14 (fourteen) days from the moment of transfer of the goods to him;
– The consumer has the right to unilaterally refuse to fulfill the contract on the performance of work (provision of the service) provided that the contractor pays the expenses actually incurred by him, unless otherwise provided by law.
– The consumer’s demand for the exchange or return of a quality product is subject to satisfaction if the product was not in use, its consumer properties are preserved and there is evidence of its purchase from this seller.
– The list of non-food goods of good quality, not subject to exchange and return, approved by the Government of the Republic of Belarus.
To return money to a bank payment card, you need to fill out the “Money Refund Application” and send it to support@outdoortours.net.
The refund will be made to the bank payment card within 7 (seven) calendar days from the date of receipt of the “Application for the return of funds” by the Company.
The amount of the refund will be equal to the amount of the purchase. In order to return the funds for operations carried out with errors, it is necessary to apply with a written statement and attach receipts / receipts confirming the erroneous write-off. This statement must be sent to the email address support@outdoortours.net.

Cancellation Policy

Cancellation conditions are indicated on the page of each tour.

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